Please find a selection of our Frequently Asked Questions below, if you can’t find the answer to your question feel free to contact us via social media or via email at firstname.lastname@example.org.
If you have lost items or left them in the cloakroom please message or call the venue with a description of the missing item, date of the show, contact details and any other relevant information. The venue will check and if the item can be located will be in contact to arrange for you to collect the item. The venues keep items for a maximum of one month, after this period they are passed to local charity shops. Valuable items may be held for a longer period. Items such as passports and ID’s etc. are handed to the relevant authorities if not collected within the time frame
Engine Rooms restricts the age of those attending to children 14 years old and over, with under 16s accompanied by an adult (over 18) for early curfew gigs or strictly over 18’s for late curfew club nights, due to the venues licencing agreement and crowd profiles. Children who appear to look under the age of 14 that arrive at a gig and cannot prove they are 14 or over may be refused entry. The duty manager will make this decision. Please ensure you read all the show details prior to booking tickets.
In accordance with licensing law, the venue has the right to refuse admission without providing a reason. If you have consumed alcohol prior to arrival & appear to be in an intoxicated state or behave inappropriately in the queue or in view of the venue staff you may be refused entry without a refund. Crowd surfing and the throwing of drinks are strictly prohibited in the venue and those who do this will be ejected without a refund. In line with licensing law, the venue has the right to refuse admission to any patron without providing a reason.
All advanced tickets should be purchased through one of the recognised outlets used by the venue, more often than not these are Ticketek, Fatsoma, Skiddle (e-tickets), or directly from the promoter. However occasionally events may be sold via other ticketing outlets, please contact us if you have any queries. Please note you cannot purchase advanced tickets over the phone with the venue or directly from the premises, however on most occasions when the event is not sold out you will be able to purchase tickets on the door. Please check the event listing for details. For non-received or lost tickets please contact the outlet that the tickets were booked / purchased through and not the venue directly. BEWARE OF SECONDARY TICKETING (Touts, Facebook, etc). Fraudulent tickets such as cancelled & duplicated tickets can be sold on the secondary ticketing market and will not be accepted on entry. The venue is unable to help with ticketing problems unless tickets are purchased with an authorised ticketing agent.
No professional cameras (with large or detachable lenses), video cameras or tape recorders are permitted in the venue. Should you be found to have these on arrival you will be asked to either take them back to somewhere safe or be asked to deposit them in the cloakroom. Small compact cameras are allowed unless specified on the day of the show. For the satisfaction of other customer’s iPads and/or tablet devices are not permitted to photograph or film during any performances. Customers who persist may be asked to leave the venue.
The venue provides a cloakroom and charges £2.00 per item. If you are bringing a bag bigger than a ladies handbag and items such as bike helmets, backpacks, suitcases etc. with you we request that these be left in the cloakroom. Please be aware that no items will be given out from the cloakroom without the matching ticket being presented. If you have lost your ticket you will be asked to wait until the end of the event to collect your belongings.
We have a pretty flexible attitude toward dress code however, please make an attempt at effort, with sportswear particularly being scrutinised more than most. In short, if you look cool, you’re cool. Also, items of fancy dress may be confiscated if they are deemed to be dangerous.
Please ensure you bring ID to the venue. Anyone who looks to be under the age of 25 years will be challenged to prove his or her age to buy alcohol. The venue operates Challenge 25. Shows that are strictly 18+ require ID upon entry. Accepted forms of ID are a Drivers License (full or provisional), or a Passport (valid). Any ID found to be fraudulent will be confiscated. Under no circumstances will they be returned once confiscated.
Engine Rooms takes a zero-tolerance policy towards drugs in relation to possession, dealing or using.
We discourage bringing medication to the venue; however we do understand that for some people this is a necessity. Therefore should a person attend a show with prescription drugs the following applies: A sealed package of prescribed medication of a small quantity is permitted providing that the persons name is on the label. A prescription for the medication if possible should be brought with you if possible. Any person with items that are deemed unidentifiable / not in the original packaging or of a large quantity will be asked to speak with the medics on the night who will assess the situation and the items may be removed until after the show and held in the medical room where they can be accessed if required. Please be aware that security or the medic may request evidence on entry. You may also be requested to speak with the duty manager. A person who intends to bring into a venue medical sharps will be asked to discuss their usage with the duty manager & the venue medical staff, in a private area, to ensure that their condition requires immediate access to these items and to also ensure the customer is aware of how to locate and access an area whereby they can administer the required treatment without any concern.
Door opening times vary from show to show so please check the website for updates, show times will also be printed on the tickets on most occasions Set times will be listed on the venue's social media pages as and when they are known to the venue. Normally these are unknown until the day of the show, so they are often not released. All times listed are subject to change and are to be used as guidance only.